Privacy Policy
How personal information is handled when you visit the website or contact us about a private driver service.
Overview
This Privacy Policy explains how Krakow Zakopane Trips handles personal information when you visit this website or contact us about private driver services. We collect only the information reasonably needed to answer your request, prepare a route and quote, coordinate a confirmed pickup and maintain necessary business records.
Last updated: 25 September 2026.
Information you may provide
When you contact us by WhatsApp, phone or another agreed channel, you may provide your name, telephone number, travel date, pickup and drop-off details, accommodation address, group size, preferred destination, flight information and accessibility or vehicle requirements. Please do not send passport numbers, payment-card details or other sensitive information unless a specific lawful need is explained to you first.
Information collected through the website
The hosting platform and security systems may process technical information such as IP address, browser type, device type, requested page, date and time, referring page and security events. Essential cookies or similar storage may be used for site operation, security, caching and WordPress administration. We do not claim to use advertising cookies unless such tools are added and disclosed.
How information is used
- To answer questions and prepare a tailored quote
- To coordinate pickup, route, timing, vehicle and driver communication
- To manage changes, cancellations or service issues
- To maintain website security and prevent abuse
- To keep records required for legitimate operational, accounting or legal purposes
Legal grounds and data minimization
Information is handled as needed to respond to your request, take steps before a booking, provide an agreed service, meet applicable obligations and protect legitimate interests such as security and dispute prevention. We aim to keep the data limited to what the request and service require.
Service providers and international communication
Website hosting, security, WordPress services and messaging platforms may process information on our behalf or under their own terms. If you choose WhatsApp, your communication is also handled by WhatsApp and its related companies under their privacy terms. Internet services may process data in countries outside your location. We do not sell your personal information.
Retention
Unconfirmed enquiries are kept only as long as reasonably useful for follow-up and security. Confirmed booking records may be kept longer where required for operational, accounting, legal or dispute-resolution purposes. Retention depends on the nature of the record and applicable requirements.
Your choices and rights
Depending on applicable law, you may ask what personal information we hold, request correction or deletion, object to certain processing, request restriction, or withdraw consent where consent is the basis. Some information may need to be retained when a legal obligation or legitimate record-keeping need applies.
Security
Reasonable administrative and technical measures are used to reduce unauthorized access, alteration or disclosure. No internet or messaging system can be guaranteed completely secure, so send only the information necessary to arrange your trip.
Contact about privacy
For a privacy question or request, contact Krakow Zakopane Trips by telephone at +48 797 294 985 or through the contact page. Please describe the request clearly so we can identify the relevant conversation or booking.